Support Access Policy
How EduInsight handles support access to customer environments.
- Published
- 4 May 2026
- Last updated
- 5 January 2026
- Next review
- 5 January 2026
- Version
- Version 1
Support access controls
EduInsight support access is controlled, role-based and used only for legitimate support, troubleshooting, onboarding, security or customer success reasons.
Where support mode is used, access is associated with a reason, customer context and audit trail.
Support access does not change the identity of the support user into a customer user; it is intended to provide controlled assistance while preserving accountability.
Customer visibility
Support mode is designed to be visible in the customer portal where active.
Actions taken during support access may be logged for audit and review.
EduInsight personnel must not access customer data without a legitimate business reason.
Security note
These public policies intentionally use general security descriptions. We do not publish exact infrastructure providers, deployment locations, internal routes or implementation-level operational details.
This policy is reviewed regularly to ensure compliance.